Age verification for purchasing from Vapor Hub UK
Our products can only be purchased and shipped to people over the age of 18, according to current UK legislation. We are required to verify the age of any new customers.
Why do you need to verify my age?
We appreciate this may be frustrating, and you may be unhappy sharing your personal information. However the law exists to protect those below a minimum legal age. The following bodies are responsible for enforcing these rules in the UK:
Department of Health & Social Care
On 1 October 2015 it became illegal for adults to buy (or try to buy) tobacco products or e-cigarettes for someone under 18.
It is the responsibility of all retailers to ensure they do not sell age-restricted products online to people who are under the minimum legal age.
How do we verify your age?
For age verification purposes we use GBG ID3Global, which is an industry-recognised third-party system. The system runs several independent checks to verify you are 18 or over. These checks include your credit record, the UK electoral roll, and the UK birth register.
The system carries out as few checks as possible. In the vast majority of cases, your age can be verified instantly and your Vapor Hub Uk order will be shipped as normal.
What information do you need?
We verify your age using your full name, current address and the date of birth you provide when creating your account. The billing address you provide when purchasing from us will be used as your current home address. It’s important to ensure that the billing address on your account reflects your current home address.
What if you can’t verify my age?
If we are unable to verify that you are over 18 using the information you provide at the point of setting up an account, you will be asked to provide more information. This will either be your driver’s licence number or your passport number.
If you still cannot be verified, we will need you to send us a photo of an official piece of ID which will be checked by a member of our team.
We do not store copies of ID sent to us.
Will the age verification process affect my credit score?
If you are signed up to a credit reporting service, like Experian or Equifax, you may be notified that a check has been made against your credit record. Please be assured that this is a “soft check” and has no effect whatsoever on your credit score.