At Vapor Hub, we want to make sure our products are only sold to those aged 18 and over, in line with UK law. If you're shopping with us for the first time, you might be asked to quickly confirm your age — but don't worry, it's a quick and secure process, and it only needs to be done once.Why Do We Check Your Age?By law, we can’t sell vape products to anyone under 18 — it’s that simple. This rule is in place to protect young people, and it’s something all responsible vape shops have to follow.So, before we ship your order, we just need to confirm you're old enough to buy from us.How It WorksWe use a trusted company called 1account to carry out age checks. It’s a quick online process that runs securely in the background using information like your name, address, or mobile number — all things you’d normally enter at checkout.In most cases, it takes just a few seconds and you won’t need to do anything else. Easy!What Info Do You Need to Provide?To help confirm your age, we may ask for:

• Your full name
• Your current home address
• Your mobile phone number

Sometimes, your date of birth may help speed things up. Just make sure your details match what’s on your ID or official records.What If the Check Doesn’t Work?If the automatic check doesn’t go through, don’t worry — it happens from time to time.You’ll be given a few other simple ways to confirm your age, such as:

• Using your mobile number or credit card
• Uploading a photo of your passport or driving licence
• Or emailing a clear photo of your ID to our friendly team at support@vaporhub.co.uk

Once you’re verified, you won’t need to do it again for future orders.Does This Affect My Credit Score?Nope! The age check is a soft check, which means it has zero impact on your credit score. You might get a notification if you're signed up to a credit alert service, but it won’t affect anything.Need Help?If you have any questions or need help with verification, just drop us a message at support@vaporhub.co.uk — we’re happy to help!Thanks for choosing Vapor Hub — and thanks for helping us keep vaping safe and responsible.